HP Scanjet 4370

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I have an old scanner - HP Scanjet 4370.
It is an old piece of equipment that is controlled by legacy software, HP doesn't produce updates since Windows Vista.
This means that I had to use Windows Vista SP2 compatibility mode to install this software on Windows 10.
This also means that each time there is a major update to the Windows OS from Microsoft, my HP scanner software stops working again.
The symptom is very similar each time - when HP Solution Center is started, MS installer is invoked trying to install some missing module or files. It cannot find the installation package at previously saved location though and it fails. Cancelling installation hangs the installer. HP Solution Center is not started.

How to repair:

  1. Uninstall - run the installer D:\Install\hp_scanner\setup_full_G3010_4370.exe in Windows Vista SP2 compatibility mode as administrator.
  2. Disconnect USB cable from the scanner.
  3. Install (full install, easy option) - run the installer D:\Install\hp_scanner\setup_full_G3010_4370.exe in Windows Vista SP2 compatibility mode as administrator.
NOTE: During installation, installer will ask to connect USB cable to scanner, which you should do.

Done!

Run HP Solution Center and enjoy your old trusty HP Scanjet 4370 again.

MK

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